Jul 23, 12:32 - Resolved

This incident has been resolved. The issue affecting user login to the Marketware Growth Suite Application has been fixed in coordination with our third-party authentication provider (Auth0).
All users should now be able to log in normally. We will continue to monitor the situation closely to ensure stability.
We apologize for any inconvenience this may have caused and appreciate your patience.
Thank you,
Support

Jul 23, 11:34 - Monitoring

A fix has been implemented in coordination with our third-party authentication provider (Auth0). Users should now be able to log in to the Marketware Growth Suite Application.
We are closely monitoring the situation to confirm full stability before marking this incident as resolved.
Thank you for your patience,
Support

Jul 23, 11:33 - Monitoring

Status changed from Identified to Monitoring.

Jul 23, 11:11 - Identified

We have identified the root cause of the login issue affecting the Marketware Growth Suite Application. This has been confirmed as an issue originating from one of our third-party authentication service providers (Auth0).
Our technical team is actively coordinating with the Auth0 team to implement a fix. We will continue to provide updates as more information becomes available.
Thank you for your patience,
Support

Jul 23, 11:07 - Identified

Status changed from Investigating to Identified.

Jul 23, 10:02 - Investigating

Users are currently unable to login to the Marketware Growth Suite Application. This problem is being actively investigated.

Thank you,

Support